4.1. Under the present Agreement, a Stanhope Account is opened for the Client until Client’s card issued by Stanhope expires, unless the renewed card is issued to the Client. 

4.2. The Account allows the Client to deposit, transfer, and keep in the Account funds intended for the usage of the Card only. 

4.3. Funds held in the Client's Account are considered Electronic Money, which Stanhope issues after the Client transfers money to their Account. Having received the money, Stanhope at the same time issue Electronic Money at the nominal value. The Electronic Money is credited, held and stored in the Account. 

4.4. Electronic Money held in the Account is not a deposit and Stanhope does not, in any circumstances, pay any interest for the Electronic Money held in the Account and does not provide any other benefits associated with the time period the Electronic Money is stored. 

4.5. At the request of the Client, Electronic Money held in its Account shall be redeemed at their nominal value at any time, except for cases set forth in the Agreement when limitations are applied to the Account or the Client. 

4.6. The Client submits a request for redemption of Electronic Money by generating a Payment Order to transfer Electronic Money from Account using the Card. Stanhope has the right to apply limitations for redemption of Electronic Money specified here. 

4.7. No extra charges shall be applied for the redemption of Electronic Money. In the event of Electronic Money redemption, the Client pays the usual Fee, which depends on the Payment Transaction carried out by the Client. 

4.8. Provided that the Client terminates the Agreement and applies with the request to close its Account, or, if Stanhope terminates the provision of the Account services to the Client in cases provided in the Agreement, the funds held in the Account shall be transferred to the Client's payment account indicated by the Client. Stanhope has the right to deduct from the repaid money the amounts that belong to Stanhope (fees for services provided by Stanhope and expenses which have not been paid by the Client, including, but not limited to, fines and damages incurred by Stanhope due to a breach of the Agreement committed by the Client, which have been imposed by financial institutions and/or state institutions). In the event of a dispute between Stanhope and the Client, Stanhope has the right to detain funds under dispute until the dispute is resolved. 

4.9. In case Stanhope fails to repay the money to the Client due to reasons beyond the control of Stanhope, the Client shall be notified thereof immediately. The Client shall immediately indicate another account or provide additional information necessary to repay the money (execute a payment). 

5.1. The Client can manage the Account via the internet by logging in to the Platform with the personal login name and Password and carrying out additional authentication. 

5.2. Payment Transactions from the Account can be executed only by using the Card

except for cases established under the point 4.9. of these Terms and Conditions. Fees applied for transfers and transfer terms, are specified in https://sh.financial/. 

5.3. Currency exchange is based on the exchange rate of Stanhope valid at the moment of conversion and is constantly updated and can be found in Platform (currency exchange rates are applied immediately and without separate notice). 

5.4. Account opening and maintenance, and other related prices are provided on the Fee page. If the Client did not log in to the Platform and perform transactions in the Account of the Client for more than 12 (twelve) months, Stanhope shall deem the Profile and the Account(s) are not in use (inactive). Stanhope has the right to terminate the Agreement and close the Profile and the Account(s), informing the Client about the inactive Profiles and Accounts 60 (sixty) days prior to termination, provided the Profiles and Accounts are not in use and there are no funds in the Accounts. If at least one inactive Account has funds in it, Stanhope shall leave the Profile open and close the inactive Account(s) only. 

5.5. A payment service providers may apply fees for transferring money from the Account to the Client's payment account in such payment service provider, as well as for transferring money from a payment account or card to the Account. 

5.6. Fees for Stanhope Services are deducted from the Account. In case the amount of funds in the Account is less than the amount of the Payment Transfer and the price of the Service, the Payment Transfer is not executed. 

5.7. If Stanhope has received the funds, but is unable to credit the funds indicated in the Payment Order to the Recipient’s account (e.g. the Recipient’s (Client’s) account is closed, the indicated Card number does not exist, or else), Stanhope shall return the transaction amount to the sender not later than within 2 (two) Business Days. In this case, charges for returning a Payment Order provided for in the Platform may be applied. If Stanhope cannot credit the funds indicated in the Payment Order to the Recipient due to errors the Payer made in the Payment Order, but the Payer requests to return the funds indicated in the Payment Order, the Payment Order may be cancelled and funds may be returned to the Payer, but only under a written request of the Payer and if the Recipient agrees to return the funds to the Payer (if the Recipient can be identified). In such a case, the fees for the cancellation of the Payment Order indicated in the Platform are applied. 

5.8. In all cases, when Stanhope receives a Payment Order but the funds cannot be credited due to errors in the Payment Order or insufficiency of information, and neither the Payer nor the Recipient have contacted Stanhope for specification of the Payment Order or return of the funds, Stanhope undertakes all possible measures to track the Payment Transaction in order to receive accurate information and execute the Payment Order. To track the Payment Transaction, the following measures may be used: 

5.8.1. If Stanhope has the contact details of the Payer (email address or phone number), Stanhope contacts the Payer for the Payment Order specification. 

5.9. If Stanhope does not have the contact details of the Payer and neither the Payer nor the Recipient contact Stanhope regarding the funds indicated in the Payment Order, Stanhope contacts the provider of payment services of the Payer who has sent the funds indicated in the Payment Order with a request to contact the Payer for the

information specification. This measure is applied if there are possibilities to contact the provider of payment services of the Payer by electronic means. 

5.10. In all cases specified in clause 5.9, the fee for specification of the Payment Order indicated in the System is applied by debiting it from the amount of the transfer before crediting the transfer to the Account of the Client-Recipient. 

5.11. In case it is impossible to apply any of the measures listed in clause 5.9 for tracking the Payment Transaction, and in other cases when it is still impossible to identify the Recipient according to the indicated or corrected data, the funds are stored in the Stanhope system until the Payer or the Recipient contact and additional data allowing to credit the funds to the Recipient is provided (after debiting the fee for specifying or correcting the Payment Order from the transferred amount before crediting it to the Account of the Client-Recipient). Such funds may also be returned to the Payer under a written request of the Payer. In this case the fee for returning the funds, which is indicated in the System, will be debited from the transferred amount before returning it to the Payer. 

5.12. After opening an Account, standard limits for transfers shall be applied towards the Client. The Client has the right to change the Payment Transfer limits by logging in to their Account and setting other limits at their own discretion. Stanhope has the right to limit the amount of transfer limits and request the Client to provide additional information. The Client will be notified about enabling the new limits by e-mail. 

5.13. The Client can check the account balance and history by logging in to the Platform. There is also information about all applied Fees and other fees deducted from the Account of the Client during a selected period of time. 

5.14. The Client ensures that (i) incoming funds in its Account are not obtained as a result of criminal activity; (ii) the Client will not use Services provided by Stanhope for any illegal purposes, including actions and transactions in order to legalize funds derived from criminal or other illegal activities. 

5.15. The Client can manage the Account and perform Payment Transactions from the Account in the following ways: 

5.16. Information on executed and received transactions is provided in the Platform. The Client may log in to Platform and view this information free of charge or have it printed out at a selected frequency. 

6.1. When the Client is a Payer, the Payment Order shall be deemed to have been received by Stanhope (calculation of the time of execution of such Payment Order shall be started) on the day of its receipt, and if the point of time of receipt of the Payment Order is not a Business Day – on the following Business Day, with the exception of the following cases: 

6.1.1. the Payment Order received by Stanhope on the Business Day after the hour established in the SH-Payment Currency Guide shall be deemed to have been received by Stanhope on the nearest Business Day. 

6.1.2. on agreement of the Payer and Stanhope, the execution of the Payment Order may be started on a particular day or at the end of a certain period. In the cases specified in this clause, the Payment Order shall be deemed to have been received by Stanhope and if such agreed day is not a Business Day, the Payment Order shall be deemed to have been received by Stanhope on the following Business Day. 

6.2. Stanhope has the right to record and keep any Payment Orders submitted in any manner agreed with Stanhope, as well as to record and store the information about all Payment Transactions executed by the Client or carried out according to the Client’s Payment Order. The records mentioned in this clause may be provided by Stanhope to the Client and/or third parties as a proof of submitted Payment Orders and/or executed Payment Transactions. 

6.3. The Client may submit to Stanhope only such Payment Orders and only in such manner as agreed between Parties. Payment Orders submitted by the Client must meet the requirements of legal acts of the Republic of Lithuania and the requirements established by Stanhope for the submission and/or content of such Payment Order. Payment Orders submitted by the Client must be formulated in a clear, unambiguous and executable manner and must contain a clearly expressed will of the Client. Stanhope shall not be held liable for mistakes, irregularities, repetitions and/or contradictions existing in the Payment Orders submitted by the Client, including, but not limited to, the accuracy of requisites of the Payment Orders submitted by the Client. 

Where Payment Orders submitted by the Client do not contain sufficient data or have other deficiencies, Stanhope depending upon the type of deficiencies of the Payment Order can either refuse executing such Payment Order or execute the Payment Order according to the data contained in it. 

6.4. Stanhope shall have the right to refuse executing the submitted Payment Order, where it has reasonable doubts that the Payment Order was submitted not by the Client or legal representative thereof, or that the data submitted to Stanhope are false. Where Stanhope has reasons to suspect that the Payment Order was submitted not by the Client, or has doubts about the authenticity of documents submitted to it, or any other doubts concerning the lawfulness or content of the submitted Payment Order, Stanhope shall have the right to demand that the Client, for his own account and in the manner acceptable to Stanhope, confirms the Payment Order and/or furnishes Stanhope with the documents supporting the right of persons to dispose the funds available in the Account, or other documents specified by Stanhope. In the cases referred to in this clause, Stanhope shall seek to protect the legitimate interests of the Client, Stanhope and/or other persons, and, therefore, Stanhope shall not be held

liable for losses which might arise from the refusal to execute the submitted Payment Order. 

6.5. The Client shall ensure a sufficient amount of money in a relevant currency on their Account to execute the Payment Order. 

6.6. Before executing a Payment Order submitted by the Client, Stanhope has the right to require the Client to provide documents proving the lawfulness of the origin of funds related to the Payment Order. In case the Client fails to submit such documents, Stanhope has the right to refuse to execute the Payment Order. 

6.7. Stanhope has the right to involve third parties to partially or fully execute the Payment Order of the Client, if the Client's interests and/or the essence of the Payment Order require so. In cases where the Payment Order of the Client requires sending and executing the Payment Order further through another financial institution, but this institution suspends the Payment Order of the Client, Stanhope is not responsible for such actions of the financial institution but makes attempts to find out the reasons for the suspension of the Payment Order. Stanhope has the right to suspend and/or terminate the execution of the Payment Order of the Client, if required by law or in case it is necessary for other reasons beyond the control of Stanhope. 

6.8. Stanhope shall have the right to suspend and/or terminate the execution of the Payment Order submitted by the Client where legal acts of the Republic of Lithuania and/or other legal acts binding on Stanhope so require, or where this is necessary for other reasons which do not depend on and are not controlled by Stanhope. Stanhope, having refused to execute the Payment Order submitted or the Payment Transaction initiated by the Client, shall notify about that the Client or enable the Client to get familiarized with such notification, except where such notification is technically impossible or prohibited by legal acts of the Republic of Lithuania. 

Stanhope shall not accept and execute Payment Orders of the Client to perform operations on the Account if funds on the Account are arrested, the right of the Client to manage the funds is otherwise legally limited, or in case operations are suspended by applicable legal acts. 

6.9. If money transferred by the Payment Order is returned due to reasons beyond the control of Stanhope (inaccurate data of the Payment Order, the account of the Recipient is closed, etc.), the returned amount is credited to the Account. Fees paid by the Payer for the Payment Order execution are not refunded, and other fees related to the returning of money and, applied to Stanhope, can be deducted from the Account. 

6.10. Stanhope shall credit the funds to and debit them from the Account according to the Unique Identifier specified in the Payment Order received by Stanhope – the Account number / Card number of the Client assigned to by Stanhope. 

If Stanhope receives a Payment Order to transfer funds to a payment account opened with the institution of another payment services provider in an EU member state, such Payment Transaction shall be executed by Stanhope according to the Unique Identifier specified in the Payment Order received by Stanhope – the Recipient’s payment account number according to the IBAN standard. 

Stanhope shall not be held liable for the failure to specify the aforementioned Unique

Identifier in the Payment Order and/or for specifying of a wrong Unique Identifier, and/or when the Recipient’s payment services provider may have established a different Unique Identifier for the proper execution of such Payment Transaction (crediting of funds to the Recipient’s payment account) or requested the provision of additional information. 

Stanhope shall have the right to establish additional and/or other mandatory information (e.g., amount and currency of the Payment Transaction, the Recipient’s forename and surname/name, payment code), which must be submitted to Stanhope for the proper execution of the Payment Order, however provision of such information will not result in obligation of Stanhope to use all such information for validation of the Payment Order. Such additional and/or other information shall be provided in the Special Conditions, Payment Order forms, etc. 

6.11. Stanhope in executing Payment Orders initiated by the Client shall transfer to the Recipient’s payment services provider the information contained in the Payment Order (also including Personal Data of the Client specified in the Payment Order). Where the funds are credited to the account when the payer has specified a wrong Unique Identifier in the Payment Order and the Recipient does not agree to repay the funds and has not submitted a legally valid disagreement regarding the transmission of personal data (applicable in the case of a natural person), Stanhope shall transmit the Recipient’s personal data to the Payer’s provider of payment services. 

7.1. The Payment Transaction is considered authorized only if the Payer provides Consent. Consent must be confirmed in accordance with strong customer authentication requirements (where applicable). Client verification, authorization and Stanhope’s receipt of the Payment Order will be deemed as “Consent” for the execution of a Payment Order as set out in Article 29(1) of the Law on Payments of the Republic of Lithuania. The Client shall not be entitled to contest the Payment Transaction executed by Stanhope, if the Payment Order has been approved by the Consent provided in the manner set out in this clause. 

7.2. The Consent of the Client (Payer) is submitted prior to the execution of the Payment Transaction. On agreement of the Client (Payer) and Stanhope, the Payment Transaction may be authorized, i.e. such Consent of the Client may be given after the execution of the Payment Transaction. 

7.3. The Client agrees that, in executing Payment Orders, Stanhope will transmit information specified in the Payment Order (including Personal Data of the Client), to persons directly related to the execution of the Payment Transaction, such as the operator of the payment system for execution of the Payment Transaction, the Recipient, etc. 

7.4. The Client (Payer) cannot withdraw the Consent (cancel the Payment Order) after Stanhope has received. 

7.5. If the Payment Transaction has been initiated by or via the Recipient (e.g. a payment using a Card) or by a payment initiation service provider, the Payer cannot cancel the Payment Order after the Payment Order has been submitted for execution, the Payer has granted the payment initiation service provider the Consent to initiate a Payment

Transaction or the Payer has granted the Recipient the Consent to perform the Payment Transaction. 

7.6. When a Payment Transaction is initiated by the Recipient or through the Recipient by performing the Payment Transaction using a Card, and when the exact amount of the Payment Transaction is unknown at the time when the Payer gives the Consent to execute the Payment Transaction, Stanhope may reserve the funds in the Payer’s Account only provided the Payer gives the Consent to reserve a specific amount. Upon receipt of the information on the exact amount of the Payment Transaction, Stanhope shall immediately, and not later than immediately upon receipt of the Payment Order, remove the reservation from the Account. 

8.1. The Client using Stanhope services is prohibited from, included, but not limited to: 

8.2. The Client shall reimburse all damages, fines, and other monetary sanctions applied to Stanhope due to non-observance or violation of the T&C, including but not limited to clause 8.1 of the T&C due to fault of the Client. 

8.3. The Client is responsible and undertakes to reimburse any losses incurred by Stanhope, other Stanhope clients, and third parties due to using Services and violating the Agreement or its supplements by the Client. In all cases, Stanhope shall contact the law enforcement authorities if any signs of illegal activity are detected. 

9.1. The Client confirms that Client agrees that Stanhope notifications will be provided to the Client by sending an email, which was indicated by the Client at the time of registration, or by sending it to the address, indicated by the Client at the time of registration, or by sending an SMS message in cases where the Client has indicated only a mobile phone number. The Client acknowledges that Stanhope notifications, submitted in any of the above-mentioned ways, shall be deemed as properly provided. Notifications by post or SMS messages are sent only if the Client has not indicated its e-mail address or it is not working properly. If such notifications are not related to the

substantive amendment to the Agreement, it shall be deemed that the Client received the notification within 24 hours from the moment it was sent to the Client by e-mail or SMS message. If the notification is sent by post, it shall be deemed that the Client received it within 5 (five) Business Days after it was sent (in case it was sent not to the Republic of Lithuania – within 14 (fourteen) calendar days of the day of its sending), unless the Client actually receives the notification later than in terms specified in this part of the Agreement. It shall be deemed that messages (claims, requests, or complaints) from Clients are received on the day of their submission, if they are submitted from 9 a.m. to 6 p.m. (EET) on a Business Day. Messages submitted outside the specified time frame shall be deemed received on 9 a.m. (EET) of the next Business Day. 

9.2. All communication with Client shall be in Lithuanian or English language. On consent of Stanhope, the Client’s notification may be drawn up in any other language, but in such case Stanhope shall be entitled to require from the Client to refund the costs of translation of the notifications into the English language (if any). 

9.3. All documents submitted to Stanhope shall be drawn up in Lithuanian or English language. If documents submitted to Stanhope are drawn up in a foreign language, Stanhope shall have the right to require their translation into the English language by a competent translator acceptable to Stanhope. Additionally, Stanhope shall have the right to request that the authenticity of the translator’s signature is certified by a notary. Moreover, Stanhope shall have the right to require that documents drawn up abroad are legalized or certified by the Apostille. 

9.4. If documents furnished by the Client to Stanhope are inconsistent with the requirements established by legal acts and/or by Stanhope, or if Stanhope has reasonable doubts as to the authenticity or correctness of the submitted documents, Stanhope shall have the right to refuse to provide payment services to the Client. 

9.5. The Client shall have the right to get familiarized with the applicable version of the T&C, Fees, and other mandatory documents at any time on the internet website of Stanhope and if a separate request of the Client is received, they must be furnished to the Client in written form or using any other durable medium acceptable to Stanhope. 

9.6. The Client undertakes to check its email and other instruments for reception of notifications regarding Services, as well as Platform, on a regular basis in order to notice notifications about amendments to the Agreement/Services in a timely manner. 

9.7. The Client undertakes, in case of amendments, immediately update the contact data (telephone number, email address, and post address), which Stanhope could use to urgently contact the Client or representatives of the Client. In case the Client does not update the contact data, all consequences due to the failure of Stanhope to submit notifications to the Client shall fall on the Client. 

9.8. In order to protect the funds of the Client from possible illegal actions of third persons, the Client shall also immediately inform Stanhope about theft or other loss of the personal identity document, Card, or Password of the Client. 

9.9. The Client can receive a consultation regarding all issues related to the Platform and execution of the Agreement by sending questions to the email address indicated on the Stanhope website, or by calling Client support. Client messages related to the

Agreement shall be sent to the email address given on the Stanhope website or to the Stanhope post address indicated in the Agreement. 

9.10. Stanhope shall notify the Client in advance (if possible), in accordance with the procedure stated in clause 9.1. of the Agreement, about known and possible technical failures of the Platform and systems or equipment of third parties involved by Stanhope in the provision of services, which have an impact on the provision of Services. 

9.11. The Parties shall immediately inform each other about any circumstances significant for the performance of the Agreement. The Client shall submit documents substantiating such circumstances (e.g. changes in the name, address, email address, phone number, and other contact data), regardless of whether this information has already been transferred to public registers or not. 

9.12. All costs for conclusion, submission, confirmation, and translation of documents provided to Stanhope shall be borne by the Client. 

10.1. Stanhope shall notify the Client about amendments to the Agreement 60 (sixty) days in advance. It shall be deemed that the Client has received the notification and the amendments to the Agreement come into force within 60 (sixty) days after the notification has been sent to the Client by email or via any other means that had been indicated by the Client during registration. Information on amendments to the Agreement might be additionally published on the website of Stanhope. 

10.2. The 60 (sixty) days notification period shall not be applied and notifications shall be provided in accordance with the order laid down in clause 10.1, if: 

10.3. The Client has no right to unilaterally change and/or amend the conditions of the Agreement. 

10.4. The Client may agree or disagree with such amendments prior to the proposed enforcement date of such amendments. It shall be considered that the Client agrees with such amendments and they shall enter into force on the specified enforcement date, if prior to the day of their enforcement the Client does not notify Stanhope of his disagreement with the changes. The Client, who disagrees with the aforementioned amendments proposed by Stanhope, shall have the right to terminate the Agreement and not be subject to any fee applied by Stanhope regarding termination, when the termination is directly related with such amendments by notifying Stanhope in writing or in any other manner acceptable to Stanhope about termination of such Agreement prior to the day on which the application of such changes begins.

10.5. The Parties may agree on additional conditions which are not provided in the Agreement and its annexes, by a separate written agreement. Such agreement shall become an integral part of the Agreement. 

11.1. Stanhope, at its own discretion, and taking into consideration a specific situation, giving preference to execution of legal acts applied to the activity of Stanhope, and interests of the Client, has the right to unilaterally and without a prior notice apply one or several of the following measures: 

11.2. Measures indicated in clauses 11.1.1–11.1.6 of the Agreement may be applied only in the following exceptional cases: 

11.3. The measure indicated in clause 11.1.6 of the Agreement can be applied to the Client in the event that Stanhope has reasonable suspicion that the Client is engaged in fraudulent activities. In this case, at first the funds of the primary payers in the Account of the Client are frozen and, if the Client does not perform the necessary actions (complete an

additional identification procedure, provide the requested documents) or provide a reasoned explanation of the specified case in time, the frozen funds may be returned to the primary payers. This measure is also applied in cases where Stanhope has a law enforcement order to return frozen funds to the primary Payer. 

11.4. Stanhope will inform Client about the blocking of Accounts and/or Platform prior to or immediately after the blocking. Stanhope will not inform Client in cases where this is prohibited under the law or where this would lead to the weakening of security. Blocking of the Account and/or Platform done on Stanhope’s initiative will be lifted as soon as reasons for the blocking are eliminated. 

11.5. In the event of a reasonable suspicion that money laundering, terrorist financing, or other criminal activity is being executed through the Client or the Account, Stanhope has the right to partially or completely block provision of the Services to the Client for a period of 30 (thirty) days with the right to extend it an unlimited number of times. 

11.6. In case of reasonable suspicion by Stanhope that the Account or the Profile of the Client has been hacked, Stanhope has the right to partially or completely suspend provision of Services to the Client without prior notice. In such case, Stanhope will inform the Client about the suspension and provide further information on actions that have to be performed by the Client in order to resume provision of services to the Client. 

11.7. The Account and/or the Platform log in may be blocked at the initiative of the Client if the Client submits an appropriate request to Stanhope and informs Stanhope that the Platform’s login details of the Client has been stolen or lost, or funds on the Account and/or the Platform are used or may be used illegally. Stanhope has the right to demand from the Client to later confirm the orally submitted request to block the Account and/or Platform log in in writing or another way acceptable to Stanhope. If the Account and/or the Platform log in has been blocked at the initiative of the Client, Stanhope has the right to cancel the blockage only after receiving a written request from the Client or apply other Client identification procedures, unless the Agreement states otherwise. 

11.8. Stanhope is not liable for losses incurred by the Client due to blockage of Service provision, blockage of the Account and/or Platform log in, or other actions, if those actions have been performed in accordance with the procedures stated in the Agreement and under circumstances on the basis specified in the Agreement. 

11.9. Following the procedure set forth by the law, Stanhope has the right to withhold money of the Payment Transaction for up to 10 (ten) Business Days or for a longer period of time stated by the law or the Agreement, or when instructed so by the competent authorities. 

12.1. Stanhope may terminate the Agreement notifying the Client about the termination in writing or using any other durable medium individually or by way of publishing (e.g., on the internet website of Stanhope) no later than 60 (sixty) calendar days in advance of its termination, excluding the cases when laws of the Republic of Lithuania establish otherwise. In cases established by laws of the Republic of Lithuania

Stanhope shall have the right to terminate the Agreement immediately, without the above specified advance notification of the Client. The Client shall have the right to terminate the Agreement by notifying Stanhope of the termination no later than 30 (thirty) calendar days in advance of its termination. 

12.2. In case of termination of the Agreement, Stanhope deducts from the Account of the Client the money amounts payable for Services provided to the Client, also fines, forfeits, losses, and other amounts paid to third parties or the state, which Stanhope has incurred due to the fault of the Client. The termination itself shall be free of charge, i.e. Stanhope shall not charge the Client with a separate termination fee. In case the amount of money on the Stanhope Account(s) of the Client is insufficient to cover all payable amounts specified in this clause, the Client undertakes to transfer the provided amounts to the account of Stanhope within 3 (three) Business Days. In case Stanhope regains a part of the amounts paid to third parties, Stanhope undertakes to return the regained amounts to the Client immediately. 

12.3. Termination of the Agreement shall not exempt the Client from the due discharge of all obligations to Stanhope arising before the day of its termination. 

12.4. After terminating the Agreement, the Client shall choose the means for the redemption of its electronic money. The Client agrees to perform the actions necessary to redeem the electronic money and understands that by such means Stanhope aims to reduce the risk of fraud and seeks to comply with anti-money laundering and other legal requirements. 

12.5. The Client has a right to request Stanhope to provide him/her, in durable medium and free of charge, his transaction history during the past 36 (thirty-six) months before the termination of this Agreement (or a shorter period if this Agreement was in force for less than 36 (thirty-six) months). 

13.1. The Parties undertake to keep the technical and commercial information of each other secret, except for publicly available information which has become known to them while executing the Agreement, and not transfer it to third parties without written consent from the other Party or its legal representatives. 

13.2. The Client agrees for Stanhope to manage their Personal Data with an aim to provide Services and execute other responsibilities under the Agreement. The Parties guarantee the security of Personal Data received while executing the Agreement. 

13.3. The data retention and protection issues are governed by the Privacy Policy, which is an integral part of this Agreement and by signing this Agreement Client commits Privacy Policy as well. 

13.4. The Client undertakes to protect and not to disclose any Passwords, created or provided to them under the Agreement, or other personalized security features to third persons and not to allow other persons to use services under the name of the Client. If the Client has not complied with this obligation and/or could but has not prevented it and/or performed such actions on purpose or due to own negligence, the Client fully assumes the losses and undertakes to reimburse the losses of other persons incurred due to the indicated actions of the Client or its failure to act.

13.5. In the event of loss of a Platform Password or other Passwords by the Client or the Password(s) are disclosed not due to the fault of the Client or Stanhope, or in case a real threat has occurred or may occur to the Account, the Client undertakes to change the Passwords immediately or, if the Client does not have the possibility to do that, notify Stanhope thereof immediately. Stanhope shall not be liable for the consequences originating due to the notification failure. 

13.6. After Stanhope receives the notification from the Client as indicated in clause 13.5, Stanhope shall immediately suspend access to the Platform for the Client and the provision of Stanhope services until a new password is provided or created for the Client. 

13.7. Stanhope draws the attention of the Client to the fact that the emails linked to the Stanhope Account and also other instruments (e.g. a mobile telephone number), which under the Client's choice are linked to their Stanhope Account, are used as instruments for communication or identification of the Client, therefore these instruments and login credentials shall be protected by the Client. The Client is completely responsible for the safety of their email passwords and all the other instruments used by them, as well as their login passwords. The Passwords are secret information, and the Client is responsible for its disclosure and for all operations performed after the Password used by the Client for a relevant Account. 

13.8. Stanhope has the right to transmit all collected important information about the Client and their activity to other law enforcement institutions, state, and other financial institutions, if such duty is determined by the legislation, and in order to identify whether this Agreement and relevant legislation have not been or will not be violated. 

13.9. The Client grants Stanhope the right to undertake the necessary measures, including but not limited to, submitting requests to third persons directly or via third parties in order to determine the identity of the Client and accuracy of other data (e.g. a register of legal entities, systems for checking the validity of personal documents, etc.) submitted by the Client. 

13.10. Stanhope points out that in all cases Stanhope operates only as a service provider for the Client, which does not provide or offer any services to the Recipient until they become a Client of Stanhope. 

13.11. Stanhope has the right to record telephone conversations with the Client. The Parties agree that telephone conversations and messages transferred via mail, email and other telecommunication means may be deemed evidence when settling disputes between the Parties. By the present Agreement, the Client confirms that they understand and agree to Stanhope recording telephone conversations with the Client. The Client also has the right to record and store telephone conversations and other correspondence for the purposes of lawful objectives set forth by the Client’s privacy policy and rules for processing personal data. 

14.1. Each Party is liable for all fines, forfeits, and other losses which the other Party incurs due to violation of the Agreement by the guilty Party. The guilty Party undertakes to reimburse direct damage incurred due to such liability to the affected Party. In all cases, the liability of Stanhope under the Agreement is limited by the

following provisions: 

14.2. Stanhope does not guarantee uninterrupted Platform operation, because Platform operation may be affected (disordered) by many factors beyond the control of Stanhope. Stanhope shall put all efforts to secure as fluent Platform operation as possible, however, Stanhope shall not be liable for consequences originating due to System operation disorders, if such disorders occur not due to the fault of Stanhope. 

14.3. Cases, when Stanhope limits access to the Platform temporarily, but not longer than for 24 (twenty four) hours, due to Platform repair, development works, and other similar cases, and if Stanhope informs the Client about such cases in advance, shall not be considered Platform operation disorders. 

14.4. Stanhope is not liable for: 

14.5. The Client assures that all actions of the Client related to the execution of the Agreement will comply with the applicable law. 

14.6. The Client is fully liable for correctness of data, orders, and documents submitted to Stanhope. 

14.7. If Stanhope becomes aware of an unauthorized Payment Transaction, Stanhope shall return the amount of the unauthorized Payment Transaction to the Client and, where appropriate, restore the balance of the Account from which the amount has been debited, to the point before the unauthorized transaction was carried out, except for cases where Stanhope has reasons to suspect fraudulent activity and reports these reasons to the supervisory authority. 

14.8. The Client bears all the losses that have arisen due to unauthorized Payment Transactions if these losses have been incurred due to: the use of a lost or stolen Platform log in details; or if the Client has not protected its personalized security features (including identity confirmation instruments), or of acting dishonestly or due to their gross negligence. 

14.9. The Client must, at least once a month, check the information about Payment Transactions executed in the Account. The fact that the Client has not requested to send the Statement to him shall not exempt the Client from the discharge of this obligation. The Client must notify Stanhope in writing of unauthorized or incorrectly executed Payment Transactions as well as of any other mistakes, inconsistencies or irregularities in the Statement. The notification must be submitted immediately and in any case no later than within 13 months of the day on which Stanhope, in the opinion of the Client, executed an unauthorized Payment Transaction or incorrectly executed a Payment Transaction. Where the Client fails to notify Stanhope of unauthorized or incorrectly executed Payment Transactions within the time limit established in this clause, it shall be considered that the Client has unconditionally confirmed Payment Transactions executed in the Account. 

14.10. The Company provides the Client with the annual report on the fees the Client has paid to the Company in the previous year. This report will be provided annually in the Client’s personal space on the Platform. 

15.1. The Party is relieved from the liability for failure to comply with the Agreement in case the Party proves that the Agreement has not been executed due to circumstances of force majeure, which are proven in accordance with the procedure established by the law. The Client shall notify Stanhope about the force majeure in writing within 5 (five) Business Days after the day of occurrence of such circumstances. Stanhope shall notify the Client about force majeure circumstances via email or website of the Stanhope. 

16.1. The Client who notices that the funds that do not belong to him have been transferred to his Account must immediately notify Stanhope. In such cases, the Client, as the unauthorized beneficiary of the transferred funds of the Payment Transaction, shall be deprived of the right to dispose of the transferred funds and must immediately remit such funds to the Account designated by Stanhope. 

16.2. Stanhope shall have the right to debit the amounts incorrectly credited to the Account through its own fault without a separate consent of the Client, as unauthorized beneficiary of transferred funds of the Payment Transaction and remit such funds to their due beneficiary. 

16.3. If funds available in the Account are already insufficient for the debit of incorrectly credited funds, the Client must repay the respective amount of funds to the account designated by Stanhope within 3 (three) Business Days of Stanhope’s request. If the Client fails to return the money credited by mistake in time, at the request of Stanhope, the Client shall pay Stanhope daily penalties of 0.05 percent for each day by which the time limit has been exceeded. 

17.1. Where the Client believes that Stanhope has infringed his rights or legitimate interests relating with the financial services provided by Stanhope and/or contracts concluded with the Stanhope, the Client, in the first instance, must submit a written request to Stanhope stating the circumstances of the dispute and his claim in maximum detail. 

17.2. Stanhope shall examine the written request and, no later than within 15 (fifteen) Business Days of the day of the receipt of the request, unless laws or other legal acts binding upon Stanhope establish a different time limit, shall provide a detailed, reasoned and documented answer in writing or using any other durable medium. Where due to reasons that are out of control of Stanhope the answer cannot be provided within 15 (fifteen) Business Days, Stanhope shall provide a non-exhaustive answer within this time limit and shall state the reasons for the late answer and the time limit within which the Client will receive the answer and which, in any case, shall not exceed 35 (thirty-five) Business Days. 

17.3. Claims shall be handled and disputes shall be settled free of charge in accordance with the procedure set out by Stanhope and according to the laws. 

17.4. The Client is also entitled to submit its complaints to the Bank of Lithuania (please see more information at https://www.lb.lt/en/our-contacts#group-1608). In addition to contact details provided in the official website of the Bank of Lithuania, complaints may be submitted to the Financial Market Supervision Service of the Bank of Lithuania at Žalgirio str. 90, LT-09303 Vilnius or at Totorių str. 4, LT-01121 Vilnius, e-mail pt@lb.lt or info@lb.lt. 

17.5. Disputes shall be settled by way of negotiations. In the event of the failure to settle disputes by way of negotiations, they shall be settled before courts of the Republic of Lithuania in accordance with the procedure set out by laws of the Republic of Lithuania. Where the address (domicile) of the Client is outside the Republic of Lithuania, the disputes not settled by way of negotiations shall be adjudicated in accordance with the procedure established by laws of the Republic of Lithuania before a competent court of Vilnius City according to the domicile of Stanhope. 

17.6. The law of the Republic of Lithuania is applicable to this Agreement and

relations of the Parties that are not regulated by this Agreement, including cases when a dispute between the Client and Stanhope falls within the jurisdiction of a court of another state. 

17.7. The Agreement shall come into effect from the day of signature of Special Terms by both Parties and shall be of unlimited duration. 

17.8. Confirmation of the use of English by the users in Lithuania: By entering into this Agreement, you acknowledge that you understand English and that you are concluding this Agreement in English. You acknowledge that English is known to you and that you understand all information contained in this Agreement drafted and provided in English. You agree that all communications will be in English, unless otherwise provided in the Agreement. 

Naudotojų Lietuvoje patvirtinimas dėl anglų kalbos naudojimo: Sudarydami šią Sutartį jūs patvirtinate, kad suprantate anglų kalbą ir kad šią Sutartį dėl Stanhope paslaugų sudarote anglų kalba. Jūs patvirtinate, kad anglų kalba yra jums žinoma ir jūs suprantate visą šioje Sutartyje su Stanhope esančią informaciją parengtą ir pateiktą anglų kalba. Jūs sutinkate, kad visa šalių komunikacija bus anglų kalba, išskyrus jei kitaip nenumatyta Sutartyje. 

18.1. Each Party confirms that it possesses all permissions and licenses required under the applicable law that are necessary for the execution of the present Agreement. 

18.2. Titles of articles and paragraphs of the Agreement are intended solely for the convenience of the Parties and cannot be used for the interpretation of the provision of the present Agreement. 

18.3. Stanhope in all cases acts as an independent Party of the Agreement that shall not control or undertake liability for products and services which are paid for using Stanhope Services. Stanhope does not undertake liability that the buyer, seller, or another party will fulfil the terms of a bargain clinched with the Client. 

18.4. The Client does not have the right to assign their rights and obligations arising out of this Agreement to third parties without a prior written consent from Stanhope. Stanhope reserves the right to assign its rights and obligations arising out of this Agreement to third parties at any time without a consent from the Client, if such transfer of rights and obligations does not contradict the legislation. 

18.5. If any provision of the Agreement becomes invalid, other provisions of this Agreement remain in force. 

18.6. Links to the websites given in the Agreement and other regulating provision of separate services are an integral part of this Agreement and are applied to the Client from the moment they start using the respective service.